How often have I expressed a thought or feeling and realized my remark offended someone? Often my delivery rather than the actual message caused the glitch. Fortunately, Dr. Gordon, a psychologist, provides us with a simple communication guide. When I remember to follow Gordon’s “formula,” a positive outcome usually results.
You have a right and responsibility to take care of your needs and wants. You also have a responsibility to communicate in a way that gets the message across without hurting or frightening others. Consider the following example.
You notice Travis carving his initials on a desk. Travis loves carving.
- Who owns the problem?
- You own the problem. You feel upset. Travis feels great.
No matter how justified anger may be, if you cannot communicate acceptance, you waste your time and energy. Also, avoid accusations such as, You are making me feel . . . (In truth, no one can make you feel anything.) Continue reading